Complaints Policy

At Bluestone Solicitors, we aim to give you a good service. But if you ever feel unhappy or worried about the service you’re getting from us, please tell us right away so we can fix the problem.

When we start working on your case, we’ll send you a letter with the names of the lawyer(s) handling your case and their supervisor. This way, you’ll know who to talk to if you have any concerns.

First, try talking to the lawyer in charge of your case or their supervisor if you have any issues. We’ll do our best to sort things out quickly.

If we can’t solve the problem and you’re still not happy with our service, you can make a complaint to our boss, Abuhammad Safiullah. You can call him at 020 80 90 44 20, email him at complaints@bluestonesolicitors.co.uk, or send a letter to our office.

Don’t worry, making a complaint won’t affect how we handle your case. We’ll still give it our full attention and professionalism.

If you want to see our complaints procedure, just ask, and we’ll give it to you.

Here are some important things to know:

  •  You can complain if you’re not happy with our service.
  • You can also complain about our billing practices

What to do if we cannot resolve your complaint?

If we can’t solve your complaint within our firm, you can get help from the Legal Ombudsman. They’re not connected to us and will look at your complaint fairly. But before they’ll investigate, they’ll usually ask you to try to sort things out with us first.

To contact the Legal Ombudsman, you can:

Conduct and Misbehaviour

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise such concerns with the Solicitors Regulation Authority